ceston Responsible Gaming

1. Age Restriction — 18+ Only

Why We Enforce This Rule

Research consistently shows that gambling during adolescence significantly increases the risk of developing problem gambling behaviours in adulthood. ceston is committed to ensuring that our platform remains an adult entertainment environment. No minor should ever be able to register, deposit, or wager on ceston.

How We Verify Age

• Registration check: All players must provide a valid date of birth at the point of registration. Providing a false date of birth is a breach of ceston's Terms and Conditions and may result in permanent account closure.
• KYC document submission: Before your first withdrawal is approved, you must submit a government-issued identity document (National ID Card, passport, or birth certificate) confirming that you are 18 or older.
• Ongoing monitoring: If at any point ceston has reasonable grounds to suspect that an account is being operated by or on behalf of a minor, we reserve the right to suspend the account pending further verification.

Protecting Young People in Your Household

If you share a device with younger family members, we strongly recommend using parental-control software to prevent access to gambling sites. Always log out of your ceston account after each session and keep your login credentials private. Never share your username or password with anyone, including family members.

2. Recognising Problem Gambling

Gambling is an enjoyable leisure activity for the vast majority of people who participate. However, for some individuals it can develop into a compulsive pattern that causes significant harm to their finances, relationships, mental health, and daily functioning. Recognising the warning signs early is the most effective way to prevent serious harm.

Common Warning Signs

Ask yourself — or consider whether someone you know — has exhibited any of the following behaviours over the past few weeks or months:

Gambling as Entertainment, Not Income

ceston encourages all players to approach gaming as a form of paid entertainment — similar to going to the cinema or attending a cricket match. Set a budget you are comfortable losing entirely, treat any winnings as a bonus, and never gamble with money reserved for essential household expenses such as rent, food, utility bills, or school fees.

The mathematical house edge means that, over a large number of bets or spins, the platform will return less to players than it takes in. Every individual player's results will vary, but no betting strategy or system can guarantee a long-term profit. If gambling is becoming a financial strategy rather than entertainment, it is time to reassess.

3. Player Protection Tools

ceston provides the following practical tools directly within your account settings. All tools are free to use and take effect without delay when restricting activity. No customer service approval is needed to activate a restriction — you are in control.

4. Self-Exclusion

Self-exclusion is the most comprehensive tool ceston offers for players who feel they need a significant break from gambling. When you self-exclude, your account is closed and access is blocked for the duration you specify. Self-exclusion cannot be reversed early — this is intentional, as it protects you from impulsive requests to re-open your account during a difficult period.

Self-Exclusion Options

• 6-month exclusion: Your account is suspended for 180 days. After 180 days, you may contact support to request reinstatement — a 7-day cooling-off period is applied before reinstatement is confirmed.
• 1-year exclusion: Your account is suspended for 365 days. Reinstatement after 365 days follows the same 7-day cooling-off process.
• 3-year exclusion: Your account is suspended for 3 years. Reinstatement requires a formal written request and a review by the ceston responsible gaming team.
• Permanent exclusion: Your account is closed indefinitely. Permanent self-exclusion cannot be reversed. Any balance remaining at the time of exclusion will be refunded to your registered payment method.

What Happens During Self-Exclusion

• You will not be able to log in to your ceston account.
• All pending bets placed before exclusion will be settled normally; winnings will be credited and then refunded to your payment method along with your remaining balance.
• ceston will immediately suppress all promotional emails, SMS messages, and push notifications to your registered contact details.
• Any future attempt to create a new account with the same identity documents will be blocked for the duration of the exclusion period.

How to Request Self-Exclusion

You can request self-exclusion in two ways:

1. Via account settings: Log in, go to Account Settings → Responsible Gaming → Self-Exclusion, and select your preferred exclusion period. The exclusion takes effect immediately upon confirmation.
2. Via live chat or email: Contact our support team at [email protected] or through the in-platform live chat. State clearly that you wish to self-exclude and specify the period. Our team will process the request within 1 hour, 24 hours a day, 7 days a week.

5. Deposit Limits & Financial Controls

One of the most practical ways to manage your gambling expenditure is to set a firm ceiling on how much money enters your ceston account. Deposit limits give you pre-commitment control — you decide in advance what you can afford to spend, before emotion or excitement can influence that decision.

Available Deposit Limit Periods

• Daily limit: The maximum you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank) in any single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly limit: The cumulative maximum across a rolling 7-day window. Deposits already made within the current 7-day window count toward the limit.
• Monthly limit: The cumulative maximum across a rolling 30-day window. Ideal for players who prefer a broader budget view rather than managing day-to-day.

How Limit Changes Work

• Reducing your limit: Any reduction takes effect immediately. You cannot bypass a reduced limit by using a different payment method — limits apply account-wide regardless of the payment channel used.
• Increasing your limit: An increase request will not be applied for a minimum of 7 calendar days after submission. This cooling-off period is designed to prevent impulsive increases made during a session. After 7 days, the increase is applied automatically unless you cancel the request beforehand.
• Removing a limit entirely: Removing a previously set limit is treated identically to an increase — the removal takes effect after 7 days, not immediately.

Minimum and Maximum Deposits

The minimum single deposit on ceston is ৳500. There is no system-wide maximum single deposit, but your configured deposit limit will override any attempt to deposit above the threshold you have set. For players who have not set a limit, ceston may apply platform-level thresholds and request additional KYC verification for large deposits as part of our anti-money-laundering procedures.

6. Support Contacts & External Resources

ceston's support team is your first point of contact for any responsible gaming concern. We are trained to handle these conversations with complete confidentiality and without judgment. However, we also recognise that some players benefit from speaking with an independent professional counsellor who specialises in gambling-related issues.

Independent Counselling Resources

If you feel you would benefit from speaking with a counsellor who is not affiliated with ceston, the following types of resources are available to players in Bangladesh:

• National Mental Health Helpline (Bangladesh): The Government of Bangladesh operates a national mental health helpline (Kaan Pete Roi). If gambling-related stress is affecting your mental health, these services can provide confidential support.
• Gamblers Anonymous: An international peer-support fellowship for people who have a gambling problem. Meetings and online support groups are available globally and can be accessed remotely from Bangladesh.
• Befrienders Worldwide: An international network offering emotional support to people in distress, including those experiencing financial or relationship difficulties connected to gambling.
• Local counselling centres in Dhaka, Chittagong, Sylhet, and Khulna: A number of private and NGO-operated mental health centres in Bangladesh's major cities offer counselling for behavioural addictions. Your GP or a community health worker can provide a referral.

7. Player Protection Measures

Account Security

Protecting your ceston account from unauthorised access is a key part of responsible gaming. An account that is accessed by a family member or third party without your knowledge may result in gambling activity you did not authorise. ceston recommends the following account security practices:

• Use a strong, unique password that is not shared with any other website or application.
• Enable two-factor authentication (2FA) from your account security settings.
• Always log out after your session, especially on shared or public devices.
• Never share your login credentials with another person for any reason.
• If you suspect unauthorised access to your account, contact support immediately to have your account temporarily locked pending investigation.

Fraud and Bonus Abuse Prevention

ceston monitors accounts for patterns consistent with fraudulent activity, multi-accounting, and bonus abuse. These practices harm the platform and other players, and can result in permanent account closure and forfeiture of funds. All players are required to operate a single personal account in their own name and to use only payment methods registered in their own name.

Underage Access Prevention

In addition to our own age verification procedures, ceston urges all adult players to take responsibility for preventing underage access within their household. If you believe a minor has accessed or is attempting to access a gambling platform — including ceston — please report it to our support team immediately.

Marketing and Promotional Communications

ceston sends promotional communications only to players who have opted in to receive them. If you prefer not to receive bonus offers, tournament invitations, or seasonal promotions, you may unsubscribe at any time via the link in any marketing email or by updating your communication preferences in Account Settings. Players who are in a time-out or self-exclusion period are automatically removed from all marketing lists for the duration of the restriction.

8. Our Commitment to Responsible Gaming

Responsible gaming is not simply a regulatory checkbox for ceston — it reflects our belief that the long-term health of our platform depends on the long-term wellbeing of our players. A player who is financially stressed, emotionally distressed, or gambling compulsively is not the kind of customer we want to retain. We would rather a player take a six-month break and return refreshed than continue playing in circumstances that are causing them harm.

Staff Training

All ceston customer support staff undergo responsible gaming training as part of their onboarding process and refresh that training annually. Support agents are trained to identify behavioural indicators of problem gambling in player interactions and to proactively offer responsible gaming tools rather than waiting for a player to ask.

Responsible Design Principles

ceston applies responsible design principles to its platform UX — we deliberately avoid dark-pattern design techniques that are sometimes used in the industry to encourage excessive play. This means:

• No misleading "near-miss" animations in slot games that suggest a win was nearly achieved.
• No loss-disguised-as-wins (LDW) audio-visual celebrations for bet outcomes that return less than the stake wagered.
• No aggressive loss-chasing prompts or notifications sent to players during or immediately after a losing session.
• No artificially created urgency (countdown timers, false scarcity messages) designed to pressure players into depositing before they are ready.

Regular Policy Review

ceston reviews its responsible gaming policies, tools, and procedures at least once per year to ensure they remain current, effective, and aligned with best practices in the online gaming industry. Where significant changes are made to this Responsible Gaming policy, registered players will be notified via email before the changes take effect.

This Responsible Gaming page was last reviewed in 2026. If you have suggestions for how ceston could improve its responsible gaming provision, please contact us at [email protected] — we genuinely welcome feedback from our community of players across Bangladesh.